FAQ Bath & Wellness

Certain products are supplied with certain accessories. Not all models are supplied with a fixing set as standard. You can find out exactly what is supplied with each product on the detail pages.

Minor damage or chipped glaze on the ceramic can be repaired with a repair pen. To order, please send an e-mail to: info.b@villeroy-boch.de

DirectFlush is a new generation of toilet. In contrast to conventional toilets, DirectFlush has an open and fully glazed water rim, which enables particularly quick and thorough cleaning. The flushing process has also been optimised with DirectFlush - the entire inner bowl is flushed right under the open water rim. This prevents impurities from building up. You can find more information about DirectFlush here.

No, you will find a corresponding note with the products in the price list or on our website.

According to DIN 1387 and 1388, floor-standing WCs must have a height of 390 mm +/- 10 mm. There is no standardised height for wall-hung WCs. However, this standard is also applied here. This results in a height of 400 mm measured from the floor to the top edge of the WC (without seat) as a recommendation and standard dimension specified in the catalogue.

One reason for the formation of splash water is the size of the flushing channel. A surge of water is generated in it with every flush, which traps air and pulls it along with it. Due to the buoyancy, the air bubbles pull water particles upwards with them, triggering the splash effect. Another reason is the surface tension of the flushing water, which is influenced by the water hardness. Depending on the model type, the cistern industry offers flush restrictors that can be used to optimise the dynamics of the flushing process. However, slight splashing is unavoidable and does not constitute a defect due to the causes mentioned.

There are various cleaning options depending on the type of soiling. Limescale stains are best removed with commercially available limescale remover (household vinegar or diluted vinegar essence). The effect is improved if you use a soft, non-scratching sponge. Soap and grease residues can be easily removed with grease-dissolving household cleaners. For further care recommendations and instructions, please refer to our care instructions. 

Black marks on ceramic can be caused by metal abrasion from jewellery, for example. These marks can be removed with Etolit or Stahlfix. To do this, apply the cleaning agent to a dry cloth and rub the dry, soiled area. However, these cleaning agents can damage the ceramic surface if used repeatedly. Therefore, only ever treat the actual soiling, do not clean the entire basin with it.

The ViCare collection includes raised rimless toilets. These are available as floor-standing WCs or wall-hung WCs. Our raised WCs have a seat height of 46 cm (from the floor to the top edge of the toilet). There is also the toilet seat. This makes it easier to stand up and sit down. 

This hole is a pouring hole, if it drips out, please complain about the toilet via your contract partner.

No, the colour of a Villeroy & Boch ceramic toilet or washbasin is determined by the glaze. The glaze is applied before the product is fired in the kiln.

Standard all-purpose cleaners and a kitchen sponge with a soft, non-scratching surface or microfibre cloths are best suited for the regular care of CeramicPlus. You should avoid using abrasive powder cleaners, as their use can reduce the beading effect over time.
 

CeramicPlus is resistant to all commercially available cleaning agents. This also applies to products containing acids, solvents and surfactants. The only exceptions are scouring powders and prolonged contact with alkaline products (pipe cleaners, mould removers).
 

CeramicPlus is resistant to solvents (alcohols, acetone) and chemicals that are typical components of cosmetic products.

CeramicPlus is resistant to disinfectants. The manufacturer's instructions for these products must be observed. Exceptions are products with PH 12 and products containing chlorine, which could impair the effect of prolonged contact with the CeramicPlus surface.

Simply turn the ViFresh lid to the left or right until you hear a soft clicking sound. Lift the lid and remove the holder. Clean it under running water to remove any residue. Refill the holder with a new rim-block / toilet gel. Then return the holder to the flushing pipe and close the lid. Make sure that the seals have been cleaned and are positioned correctly.

Rinse the holder thoroughly under running water each time you refill toilet gel or replace a rim-block to guarantee lasting benefit. Use a mild soap solution to clean the toilet. Do not leave the toilet seat or hinges damp. Dry them with a soft cloth. Contact with toilet cleaners or chlorinated, abrasive or corrosive cleaning agents may lead to damage or surface rust on the seat/lid and hinges. You should therefore always keep the toilet seat and lid raised until the cleaning agent has been flushed away.

The ViFresh adapter is very tough. However, in the unlikely event that something is not working correctly, we offer replacement parts. In such cases, please contact your plumber or wholesaler.

This will depend on your rim-block / toilet gel. ViFresh simply allows the easy and, most importantly, hygienic use of these products.

Please contact your installer/wholesaler for this. You can find your nearest Villeroy & Boch dealer in our dealer search.

The lid is made from hard-wearing plastic and therefore very robust. In normal use, the lid should not break. NHowever, only flush the toilet if the ViFresh lid is closed as otherwise water could escape.

If you can no longer detect any fresh fragrance and the foaming effect in the toilet bowl disappears or is greatly reduced, you should replace the rim-block / refill the toilet gel.

To remove the lid, it must be turned until a soft clicking sound is heard. This is difficult for small children to do.

The toilet seat must be SupraFix-compatible. You can find the right seat for every toilet in the Villeroy & Boch price list or on our website. We generally recommend the matching toilet seat from the Villeroy & Boch range for all toilets, as this always offers an optimum fit. 

Yes, we recommend the Villeroy & Boch sound insulation set 9222 87 00 for installation with SupraFix 3.0. This sound insulation mat is made of particularly high-quality material with high resilience. It also has a practical SupraFix pre-perforation so that no time-consuming cutting out is necessary. Alternatively, our equalising serrated tape 9209 25 00 can also be used.

The three ViBoxes differ in the type of tap with which they are to be combined: - There is a ViBox for combination with a single-lever mixer for washbasins. - There is a ViBox for combination with a single-lever bath/shower mixer. - There is a third ViBox model for combination with a bath/shower thermostat. The choice of a specific ViBox therefore depends on the choice of tap type. Please also always check which Villeroy & Boch mixer taps are compatible with which ViBox.

The cartridges of most taps can be removed using standard tools (Allen key to remove the handle, parrot pliers to unscrew the fastening ring). For some basin mixers from the Dawn and Loop & Friends ranges, you will also need a special socket spanner 21, 25 or 32, as the cartridge is built deeper into the mixer. You can obtain a set of these three spanners from your local dealer if required. Article number : TVR00000100000

Villeroy & Boch supplies a compatible aerator spanner as standard with every mixer tap that is fitted with an aerator. If the aerator needs to be cleaned, you can simply unscrew the part using this spanner. The best way to clean the aerator itself is to place it in a solution of lukewarm water and a mild detergent. Then rinse the aerator clean and reinsert it using the aerator spanner. A new aerator or aerator spanner can be reordered from a retailer. We supply a new aerator spanner with every aerator as standard.

We recommend a minimum/maximum water temperature of 10°C to 60°C in the supply line to the tap. Colder or hotter water can impair the function of the tap or damage parts.

To ensure that your tap functions perfectly, we recommend a water pressure of between 1 bar and 5 bar. 

Good water quality and proper maintenance ensure the longevity of your thermostatic mixer tap. We also recommend that you regularly set the temperature control of your thermostatic tap from minimum to maximum (the tap itself does not need to be open). In this way, you prevent the cartridge from getting stuck in a certain position if the temperature is rarely changed.  

It is completely normal for water to drip from the hand shower or rain shower after a short time. This is residual water that is still in the pipe, hose or shower head and causes the dripping due to a difference in pressure. As soon as the residual water is gone, the dripping stops. However, if the hand shower or rain shower continues to drip, you should make sure that the diverter valve is properly closed. If this is the case and the hand shower or rain shower continues to drip, the diverter cartridge should be cleaned or replaced.

Watch the following video to see how you can easily remove your toilet seat thanks to QuickRelease:
https://www.youtube.com/watch?v=qxU-DfBVbkM

The surface of the toilet seat is closed and non-porous, which helps to ensure optimum hygiene. Therefore, please do not use any abrasive, chlorinated or acidic cleaning agents, as these can damage the surface and cause yellowish discolouration and rust film. Only use a mild, PH-neutral soap solution for cleaning. If toilet cleaner and/or other aggressive cleaning agents come into contact with the toilet seat and/or the hinges, please be sure to rinse with clear water, otherwise this can lead to discolouration of the toilet seat (yellow, blue, etc.) or rust film on the hinges. After cleaning, please wipe any remaining moisture on the seat and hinges dry with a soft cloth. When cleaning, please ensure that the toilet seat and lid are open until the cleaning agent in the toilet bowl has been completely rinsed away. We also recommend leaving the lid and seat of your toilet open while the cleaning product is soaking in the toilet. 

The installation spanner is included with the toilet seat. It is also included in our hinge set for the toilet seat. The toilet seat hinges can also be tightened using a standard open-end spanner.
 

In order to determine the right toilet seat for your toilet, you are welcome to send us informative pictures of the hinges, the top view with the lid closed and a picture of the side view so that we can determine your series and the seat. Supplement: If you still have your original Villeroy & Boch seat available, you can also check whether you can find a stamped number on the underside of the seat ring and the toilet seat cover, in the centre between the two hinge points. Many of the toilet seats in our range have an identification number at this point, which can help us to identify the toilet seat. Please send your enquiry to info.bad@villeroy-boch.de 

The hinges of our toilet seats are made of high-quality stainless steel. Urine or the use of abrasive cleaning agents containing chlorine or acid will attack the surface of the material to such an extent that the hinges can oxidise. Flash rust forms, which can usually be removed by polishing.

To avoid cleaning errors, please follow the instructions in the cleaning instructions supplied.
You can also find care instructions on the product pages of our toilet seats 

No, this has nothing to do with the shower tray or the drain cover. This is a ventilation problem in the drain system. There is air in the drain pipe. The air delays the flow of water. By removing the cover, the air can flow freely again. This can be solved by having your plumber install an aerator/deaerator at the correct points in the system.

Yes, depending on the depth of the scratch, it can be repaired. Suitable repair kits can be requested from specialist dealers. 

You can find spare parts and accessories at your local authorised Villeroy & Boch dealer. You can find a dealer near you here.

The bath should be rinsed with water after every bath. A mild, non-abrasive cleaning agent should be used for thorough cleaning.

Quaryl consists largely of a natural, mineral material. Villeroy & Boch mixes the fine quartz dust with liquid acrylic and some high-quality additives in a special way to achieve a uniformly homogeneous material that is ideal for the design and use of bathtubs and shower trays.

The suitable drain is a Viega Tempoplex 90 mm, for which the trade offers a strainer insert. Please contact your retailer for more information 

The matching drain is a Viega Tempoplex 90 mm, for which the trade offers a Viega drain set with vertical drain. Please contact your retailer for more information. 

When installing the drain cover + accessories, the correct sequence must be observed so that it is firmly secured.

When installing the push button of the overflow, ensure that it is installed flush. If the installation is not carried out as shown, the tray drain cannot be opened using the push plate.

In the case of limescale deposits, a cloth can be soaked in diluted vinegar water (table vinegar) and placed on the stain for a short time to dissolve the limescale. Then wipe the area with lukewarm water and wipe dry. Caution! Do not rub, otherwise gloss marks may appear on (matt) painted surfaces.

We recommend wiping a mirror with a damp cloth and lukewarm water. Please always wipe dry - including the edges. Persistent moisture can lead to damage.

Unfortunately, we no longer offer touch-up pens for painted surfaces. We are generally unable to offer touch-up material for other surface materials.

We recommend hiring an electrician, as we do not offer conversion kits, i.e. the lighting must be replaced all round.

This depends on the product. To find out whether the LED is replaceable, please refer to the product-specific data sheet (see technical data sheet)

Yes, in principle the lighting can also be switched by room switching. However, it should be noted that the LED driver must first convert the (new) incoming current signal so that there is a delay of 3-4 seconds until the light actually lights up. The type of LED driver also defines whether brightness and light colour (memory) or only the light colour (auto-on) are saved. Attention: The connection of Smarthome-enabled products to the bridge/hub/gateway is also disconnected and any sockets are also de-energised when the room switch is switched off.

No, when the room switch is switched off, the entire piece of furniture (lighting, sockets) is de-energised.

The lighting can be switched on and off via KNX, but cannot be adjusted (light colour/light brightness).

An LED Driver with memory saves the status (ON/OFF), light colour and brightness, whereas an LED Driver with auto-on only saves the light colour. This means that an LED Driver with auto-on will switch on automatically when a current pulse is received and at 100% brightness, but the light colour remains preset. 

With the newer LED drivers (Subway 3.0, More to See Lite, My View Now) it is possible to change the function from Memory to Auto-On by pressing the sensor for at least 1 minute.

Our furniture is adjusted at the factory so that the base unit only needs to be attached to the angled wall under optimum conditions. Before adjusting the pull-outs, the carcase of the base unit should first be set at an angle. In most cases, fine adjustment of the pull-outs is then unnecessary - if not, the pull-outs can be fine-adjusted to the left/right of the pull-out. Further details can be found in the assembly instructions for the respective furniture/the respective furniture series

Please first check whether the pull-outs can be loaded, i.e. whether there is still air behind the pull-out. The depth is adjusted using the orange-coloured wheels. The optimum setting: turn the orange-coloured wheels fully "into the furniture", then turn them 2 turns towards the front.

Please first check whether the synchronising rod is correctly screwed in under the pull-out. To do this, first remove the pull-out and then turn the synchroniser bar until you hear a "click".

We recommend fully extending and retracting the runner several times so that the lubricant is redistributed and the runners run more smoothly.

We offer smart home solutions for My View Now (mirror cabinets), More to See Lite (illuminated mirrors), Subway 3.0 (illuminated mirrors and base units) and Collaro (base units in the current B0 version)

We use the Zigbee Home Automation Standard 3.0 wireless standard

Please refer to the product-specific data sheet (see technical data sheet) to find out whether a Zigbee retrofit kit is available for the base unit/mirror. It is not possible to retrofit or remove the Zigbee module for mirror cabinets. 

To do this, switch on the lighting once and start the search in the app. Now switch the lighting off and on again 5 times, after which the lighting will pulsate after a few seconds. 

No, we do not currently offer customised products.

We only use VDE-tested electrical components. The special safety regulations for the bathroom are adhered to and strictly monitored.

If the respective Zigbee retrofit kit has been retrofitted to the Subway 3.0/ More to See Lite light mirrors/base units, but also to the Smarthome-capable My View Now, the sensors are only switched ON/OFF. The light settings must be made via the Zigbee interface (app/voice control).

We recommend the purchase of a so-called Emotion Control (G9990200). The settings (light colour, brightness) and the creation of light groups can only be made using the Emotion Control. 

An LED Driver with Auto-On switches on again automatically in the event of a power pulse, i.e. after a power failure or in the event of mains fluctuations, the lighting may switch on again.

Condensation is caused by the condensation of moist air on cold surfaces. Sufficient ventilation of the bathroom can prevent the formation of condensation. Maintain a constant room temperature and ventilate in dry weather.

Tivo is available in White Alpine and the remote control comes in the same colour – ideal for a wide range of bathroom styles.

Depending on the model, Supreo and Supreo Select offer different features and functions. Our features matrix shows a direct comparison of all models.

You can find out more about the Supreo/Supreo Select features on our collection page. A detailed overview of all features of the individual models is also available in our features matrix.

You can find out more about the Tivo features on our collection page. A detailed overview of all features of the individual models is also available in our features matrix.

Pressing the dryer button for 10 seconds switches the remote control to sleep mode. It then stops responding.

To reactivate it, briefly connect the remote control to the USB-C charging cable. You will be able to start using it again.

Shower toilets are ideal for everyone who would like greater hygiene and comfort in the bathroom. They are a very simple and thorough solution for personal hygiene and provide a noticeably more pleasant fresh feeling in daily use – for all age groups.

Yes, shower toilets are particularly useful for people with reduced mobility. They assist with personal hygiene, are gentle on sensitive skin and support independent and dignified use in daily life.

You can find more products for accessible bathroom designs in our ViCare collection.

No, a shower toilet cleanses with water and toilet paper is no longer required. Our shower toilets also have an integrated warm air dryer that provides comfortable drying. However, there is still the option of using toilet paper – this depends entirely on personal preference. A shower toilet significantly reduces consumption of toilet paper and therefore contributes to more mindful use of resources.

Odours are neutralised by an integrated diatomite filter. Diatomite is a naturally occurring, porous stone with excellent odour-absorbing properties. Unlike conventional activated carbon filters, the diatomite filter is exceptionally durable and does not need to be replaced regularly.

In the event of a power cut, a shower toilet does not operate as normal because it requires electricity. The shower function, warm air dryer and other comfort features are no longer available. But the toilet can still be flushed in the usual way.

Check for the following possible causes:

Batteries: check the batteries in the remote control or charge the battery (depending on the model) using the USB-C cable.

Pairing with the remote control: it is possible that the connection between the remote control and the device has been interrupted. Follow the instructions to repeat the pairing process.

Customer service: if the problem persists, please contact our customer service.

Alternative operation: depending on the model, the device can also be operated using an app or the control buttons on the side (Supreo/Supreo Select using the Supreo app, ViClean- I 100/200 using the ViClean app).

For the ceramic, we recommend an off-the-shelf toilet cleaner. A standard bathroom cleaning product can be used to clean the seat and lid. The same cleaning requirements apply as for conventional toilets.

The shower nozzle is automatically rinsed with fresh water before and after each use. In rare cases, deposits may form on the shower nozzle after longer periods of use. These can be easily removed for cleaning. If required, a mild vinegar solution can be used to remove residue.

Hard water is completely normal in many regions. However, over time higher levels of water hardness can result in the formation of limescale deposits in pipes and household appliances – including a shower toilet.

Our recommendations:
in the case of hard, calciferous water, a water softener can help to reduce limescale deposits and protect your shower toilet in the long term. If your water also contains sand or other particles, a fine filter may be useful. For local filtration, we offer the limescale filter set (V9950400) which reduces particles of limescale and dirt in the water.